What is included in the customer experience platform?
Our retail customer experience software combines a customer data platform with advanced tools for insights, marketing automation, AI & predictions, campaigns, and brand loyalty.
Customer experience platform for e-commerce and retail
Customer experience platform
Voyados CXP – makes life better and easier for you, and for your customers.
- Create personal offers and other promotions
- Get loyal customers with member levels and gamification
- Increase ROI by synchronizing segments to Google and Facebook
- Keep track of all your important KPI’s with custom reports
Keep your customers coming back for more
Since the customer experience for retail involves every part of your brand, your CXP should too. Running multiple platforms to manage different parts of your CX can be a real pain, and it makes it hard to see all your data in one place. Our retail customer experience platform includes a CDP (customer data platform) and integrated solutions for marketing automation, loyalty, AI & predictions, campaigns, and insights. With everything under one roof, you’re well on your way to giving your customers the experience they deserve.
Loyal customers expect a premium experience from start to finish and a retail customer experience platform puts you in control with the insights you need to keep customers coming back for more.
90% of consumers will pay more for a better experience
Customers give brands the boot for all kinds of reasons: maybe they get too many emails, they receive a lack of personalized content, or maybe it’s too difficult to return an item they changed their mind about. These are all ways that the CX can make or break a brand. You don’t get many chances to make mistakes – 69% of shoppers say that if the retail experience is poor, they will never come back.
However, if you get things right, you can reap the rewards, as 90% of consumers say they are willing to pay more for a better experience.
With Voyado CXP, you’re in control
A Retail customer experience platform can be both simple and powerful, and that the people that will be using it – that’s you – are in the best position to create and roll out their own campaigns.
Voyado brings several powerful tools together, no outside experts needed.
Let’s get started with:
- Build in-depth segmentation
- Craft personalized emails and text messages
- Automate all sorts of processes and leverage AI-powered features
- Churn prediction – prevent customers from churning
- Create personal offers and other promotions
- Get loyal customers with member levels and gamification
- Keep track of all your important KPI’s with custom reports
The power to create loyal customers
When you make the most of our retail customer experience technology, you can achieve the kind of surprise and delight that turns one-off customers into life-long fans. With advanced segmentation and analytics tools, you can get to know your customers. Then, using marketing automation and advanced triggers, your brand can interact with every customer as if it’s a close friend.
Ready to see what this
looks like in action?
Frequently asked questions
Here are some questions we’re used to answering about our retail customer experience platform:
How do I use Voyado’s customer experience software?
Once you’re up and running, you can use Voyado’s intuitive web interface from any internet-connected device, keeping you in control wherever you’re working from.
What are the benefits of CX software?
The software helps your business to gather, interpret and act on data about customers to make their experience the best it can be. This keeps customers happy and helps the brand to stand out.
Why is customer experience important?
Customers are used to shopping online, and they’re happy to go elsewhere when a brand doesn’t provide them with the smooth, enjoyable experience they’re looking for. On the other hand, brands that deliver a great experience will have customers coming back for more.
Why choose Voyado as your CX software?
Voyado is as easy to use as it is powerful. Our platform puts you in control so you can get set up quickly and achieve incredible things.
