Retail customer experience platform

Retail customer experience platform

Retail customer experience software – it’s software that helps make life better for you, and for your customers. But what does that really mean?

Well, the customer experience, or CX, involves every part of your customers’ interactions with your brand, so this is software that helps you get those interactions right across every touchpoint. It unites many of your other platforms, tools and data, to ensure they’re working together as efficiently as possible so you can surprise and reward your customers at every turn. A happy customer is a loyal customer!

Why does customer experience matter?

Customers give brands the boot for all kinds of reasons: maybe they get too many emails, they receive a lack of personalized content, or maybe it’s too difficult to return an item they changed their mind about. These are all ways that the CX can make or break a brand. You don’t get many chances to make mistakes – 69% of shoppers say that if the retail experience is poor, they will never come back.

However, if you get things right, you can reap the rewards, as 90% of consumers say they are willing to pay more for a better experience.

Why do I need a retail
customer
experience platform?

For all the thought and energy that you put into your products, they’re only part of the equation. Everything surrounding the products themselves – the ads, emails, shopping experience, delivery, support, returns process, and just about every other part of your business that a customer interacts with – is just as important.

Why? Because loyal customers expect a premium experience from start to finish. Retail customer experience software puts you in control with the insights you need to keep customers coming back for more.

Tools that work better together

Since the customer experience for retail involves every part of your brand, your software should too. Running multiple platforms to manage different parts of your CX can be a real pain, and it makes it hard to see all your data in one place. Our retail customer experience platform includes a CDP and integrated solutions for marketing automation, loyalty, AI & predictions, campaigns, and insights. With everything under one roof, you’re well on your way to giving your customers the experience they deserve.

Interested in learning more
about Voyado?

Check out these pages for some more detail:

With Voyado, you’re in control

We’re not going to name names, but with plenty of other platforms, even just setting up an email can take weeks and needs to involve an outside consultant. That’s just not the way we think a retail customer experience platform should be.

We believe that software can be both simple and powerful, and that the people that will be using it – that’s you – are in the best position to create and roll out their own campaigns. Voyado is just as powerful as competing platforms, but significantly easier to use.

What kind of things
can you do with our retail
customer experience software?

Okay, so Voyado brings several powerful tools together, no outside experts needed. What does that look like in practice? You can:

The power to create
loyal customers

When you make the most of our retail customer experience technology, you can achieve the kind of surprise and delight that turns one-off customers into life-long fans. With advanced segmentation and analytics tools, you can get to know your customers. Then, using marketing automation and advanced triggers, your brand can interact with every customer as if it’s a close friend.

 

Ready to see what this
looks like in action?

Frequently asked questions

Here are some questions we’re used to answering about our retail customer experience platform:

What is included in the customer experience platform?

Our retail customer experience software combines a customer data platform with advanced tools for insights, marketing automation, AI & predictions, campaigns, and brand loyalty.

How do I use Voyado’s customer experience software?

Once you’re up and running, you can use Voyado’s intuitive web interface from any internet-connected device, keeping you in control wherever you’re working from.

What are the benefits of CX software?

The software helps your business to gather, interpret and act on data about customers to make their experience the best it can be. This keeps customers happy and helps the brand to stand out.

Why is customer experience important?

Customers are used to shopping online, and they’re happy to go elsewhere when a brand doesn’t provide them with the smooth, enjoyable experience they’re looking for. On the other hand, brands that deliver a great experience will have customers coming back for more.

Why choose Voyado as your CX software?

Voyado is as easy to use as it is powerful. Our platform puts you in control so you can get set up quickly and achieve incredible things.

Why book a demo of Voyado?

Because you owe it to yourself and your brand! Find out for yourself what it is about Voyado that makes so many retailers chose this particular customer loyalty platform.

It’s not just because Voyado is built specifically for retailers or because it’s so easy to use – it’s more than that. And that’s why you need to book this demo.

Fill out the form on your right, and we’ll reach out to set up a time.

Book a free demo