In store

Your best customers shop in store. Your CRM shouldn't lose them there.

In-store purchases are where most customer relationships stop. A customer who isn’t recognized at the till is invisible to your CRM, your loyalty program, and your next campaign.

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Identify, support, and reward customers in-store

Identification

Recognize customers at checkout and tie every purchase to their profile, so store sales count toward lifetime value.

Consents & data quality

Capture consent at signup and keep customer data accurate across stores, e-commerce, and every other channel.

Rewards & benefits

Show, remind, and redeem rewards and offers during the visit, with the same loyalty logic customers get online.

Right offer, right moment

Present offers based on loyalty status and purchase history, guided by the Agentic OS for Retail.

Make the store part of the customer profile

Most retailers know their customers online and lose them in store. Voyado closes that gap. When a customer identifies themselves, staff get context, loyalty applies, and the visit feeds the same profile that drives your email, SMS/RCS, onsite messaging, and advertising.

Turn anonymous shoppers into known customers
Empower staff with context. Give teams insight without adding complexity.
Ensure new members are instantly available across channels.

“Almost 50% of our customers in store now identify themselves as part of our loyalty program, we’ve made it easy for them to present the QR code from their emails or through the POS system, which has been a huge uplift for us in identification rate.”

– Michael Ewald Hansen, Chief Digital Officer at LAKRIDS BY BÜLOW

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The experience customers come back for again and again

When customer insight is available in-store, visits feel easier and more relevant. Customers are recognized, rewarded, and reminded of their benefits at the right time.