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Voyado Customer Engagement

Marketing Automation and CRM for omnichannel retail

Voyado’s agentic OS for retail lets you act on a unified view of your customers across channels and markets, with loyalty built in. Our agentic capabilities let retail teams segment, plan, create and activate integrated campaigns for your customer base.

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Give your team superpowers with agentic AI

Voyado's intelligence identifies the next best step and helps you act on it, autonomously or with a human in the loop.
Simplify workflows and planning
AI that segments, creates and sends.
Get expert-level guidance
Get recommendations on what to send next.
Optimize for improved outcomes
Reactivate. Remind. Retain. Automatically.

Personalization from anonymous visitor to loyal customer

Connect anonymous and known visitors in one structured first-party data model that powers smarter personalization and automation from the first interaction.

Launch powerful omnichannel automations in minutes

Leverage agentic AI to identify and build automations optimized to convert. Deliver personalized journeys in minutes and scale seamlessly across markets.

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True omnichannel loyalty

Built on in-store connections

Every interaction counts toward loyalty, whether it happens in store or online. With native loyalty capabilities and logic, customers can earn points, progress through tiers, and receive rewards seamlessly across channels, without friction.

Retailers using Voyado have seen

27%
conversion increase
215%
more transactions
115%
higher revenue

Segment, target, launch. All within a few clicks.

Turn product interest into revenue with product affinity campaigns

Let AI analyze purchase behavior and build real-time affinity segments for you
No code, no guesswork.

Orchestrate every step of the journey for customized experiences

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  • Create highly relevant emails powered by real-time customer data, AI-driven content, and automated journeys that adapt to each shopper’s behavior. At scale and across markets.

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  • Reach customers instantly with timely, personalized messages that cut through the noise. From order updates to offers that drive immediate action and store or online visits.

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  • Connect insights to the physical store with personalized offers, loyalty interactions, and recommendations that make every visit feel relevant and rewarding.

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  • By syncing real-time customer segments to channels like Meta, Google and TikTok, you can create high-performing lookalike audiences and precision re-targeting.

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  • Keep your brand top of mind by delivering loyalty cards, offers, and rewards directly to customers’ mobile wallets. Always accessible, always up to date.

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  • Guide shoppers in real time with personalized messages across the site. From nudges and reminders to offers and content that increase conversion without disrupting the experience.

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  • Use customer segments and loyalty status to power real-time, personalized app push messaging.

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Analytics customer base
Prove the impact of your strategy

Analytics that empower you, not overwhelm you

See how your campaigns, customer base, sales, and loyalty program connect. Track CLV and how it changes over time, see how customers move between stages, understand what drives repeat purchases, and turn insights into smarter decisions.

Switching? See Voyado first