Robin says they were very impressed with the implementation process and how quickly they were up and running.
“We got great support along the way. We were very pleasantly surprised as we had a very strict deadline – which Voyado were able to meet.”
A new way of working
“It’s much easier to follow up on results now that we have Voyado! We know how successful our email and SMS campaigns have been when it comes to conversion rates, open- and click rates, and so on. We can get personal with our customers in a whole new way and send out personalized offers. We will have the abandoned cart feature set up soon, which we’re very excited about!”
According to Erik Öjner, Chief Customer Experience Officer at Nordic Nest, working with Voyado is a big step forward in living up to their long-term goal of delivering the world’s best customer experience.
“Not least by being able to give the right customers the right information at the right time. We still have a lot left to explore, but working with segmentation, automation and being able to for instance, adapt segments for Social Media, is a great opportunity for us.”
Voyado’s forward-thinking was very appealing to the Nordic Nest team, as Robin says:
“The best part about Voyado is the continuous forward moving journey which is going in the same direction as us – since Voyado is retail-focused and have similar customers to our business. They’re always one step ahead, which we have noticed more than once. Because if we ever think of a new feature we would like to have, they already have it in the pipeline or are about to launch it! We don’t have to drive requests forward as they’re already in the works.”