Your guide on how to nudge consumers toward more sustainable choices. Get started today! .

Capture and engage behaviors that represent your brand

We are excited to announce the availability of Interactions. A new way to capture all your customer interactions and create engaging customer experiences based on it.

11 October 2023

Oct 23 (1)

Get customers involved with your brand and capture the interaction. Engage further with personalized journeys. Drive community engagement and get your customers to share about themselves or show what they care about.

  • Post product reviews and share how products worked or fitted
  • Use repair or pre-used programs and incentivize customers to extend product life
  • Respond to preference quiz to cater for personalization
  • Engage in the circular economy (buy and sell secondhand)

By engaging your customers in more ways, you get to know them better. With Interactions your data becomes actionable in segmentation and personalization.

  • Create smart segments and target audiences based on their interests
  • Activate your audiences through all channels
  • Make data available and train store and support staff to take action

Interactions is a new API that helps retailers and brands capture interaction data beyond the typical purchasing actions and create engaging communication. You can capture interactions and have the event data actionable throughout Voyado Engage, allowing segmentation and creating target audiences.

More about loyalty and retention ➡

Introducing: Current Interest

We are excited to introduce Current Interest, a new feature combining the power of customer data in Engage with the product knowledge from Elevate.

Capture the customer interest as they search, browse, and view products on your website. Understand the brands, product types, or occasions they are interested in.

Create amazingly relevant re-targeting campaigns to win customers back. Inspire and engage with targeting based on who they are and what they are interested in right now.

Limit in Automation

We are excited to introduce an improvement in automation flows. A new split is available that can limit how many contacts that can pass.

Here are some examples of use cases:

Budget

Limit the number of contacts that can get SMS messages during a period to avoid exceeding the budget.

NPS

Don’t send NPS surveys too often to the same customer by combining a limited number of contacts in flows and quarantining those included this month for 90 days.

Contest

Run a sales campaign where only the first 50 who buy a product get to enter.

 

More product updates

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Voyado introduces gamification features that drive sustainable behaviors
With Voyado’s customer experience platform, we help retailers create smooth customer journeys that drive change. By encouraging new ways of working and focusing on every touchpoint influencing consumer choices, we make it easier for retailers to guide customers toward making good decisions that last beyond the first purchase.
With Voyado’s customer experience platform, we help retailers create smooth customer journeys that drive change. By encouraging new ways of working and focusing on every touchpoint influencing consumer choices, we make it easier for retailers to guide customers toward making good decisions that last beyond the first purchase.
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Breaking down barriers with short and to-the-point SMS messages
In the fast-paced world of retail, staying connected with customers is more crucial than ever. Retailers are constantly exploring new avenues to enhance customer experience and drive sales. One powerful tool that has been around for a while but still not used by all is text messages sent as SMS. SMS offers retailers the ability to communicate with customers in real time. SMS marketing is invaluable in reaching consumers looking for instant gratification. Retailers can reach their customers directly and promptly, whether it’s flash sales, limited-time offers, or order updates. This immediacy helps break down communication barriers and create a sense of connection.
In the fast-paced world of retail, staying connected with customers is more crucial than ever. Retailers are constantly exploring new avenues to enhance customer experience and drive sales. One powerful tool that has been around for a while but still not used by all is text messages sent as SMS. SMS offers retailers the ability to communicate with customers in real time. SMS marketing is invaluable in reaching consumers looking for instant gratification. Retailers can reach their customers directly and promptly, whether it’s flash sales, limited-time offers, or order updates. This immediacy helps break down communication barriers and create a sense of connection.
Read more
November 23
Bring your shoppers back!
In a perfect world, every person that visit your site is converted into a paying customer. But truthfully, many visitors abandon mid-browse because their unable to take a decision on the spot. We’re now launching smart tools designed to nudge visitors and casual browsers back to your site after their initial browsing session. With these tools, you'll have the power to recapture potential revenue that might otherwise slip away unnoticed.
In a perfect world, every person that visit your site is converted into a paying customer. But truthfully, many visitors abandon mid-browse because their unable to take a decision on the spot. We’re now launching smart tools designed to nudge visitors and casual browsers back to your site after their initial browsing session. With these tools, you'll have the power to recapture potential revenue that might otherwise slip away unnoticed.
Read more