We are excited to announce the availability of Interactions. A new way to capture all your customer interactions and create engaging customer experiences based on it.
11 October 2023
Get customers involved with your brand and capture the interaction. Engage further with personalized journeys. Drive community engagement and get your customers to share about themselves or show what they care about.
By engaging your customers in more ways, you get to know them better. With Interactions your data becomes actionable in segmentation and personalization.
Interactions is a new API that helps retailers and brands capture interaction data beyond the typical purchasing actions and create engaging communication. You can capture interactions and have the event data actionable throughout Voyado Engage, allowing segmentation and creating target audiences.
More about loyalty and retention ➡
We are excited to introduce Current Interest, a new feature combining the power of customer data in Engage with the product knowledge from Elevate.
Capture the customer interest as they search, browse, and view products on your website. Understand the brands, product types, or occasions they are interested in.
Create amazingly relevant re-targeting campaigns to win customers back. Inspire and engage with targeting based on who they are and what they are interested in right now.
We are excited to introduce an improvement in automation flows. A new split is available that can limit how many contacts that can pass.
Here are some examples of use cases:
Limit the number of contacts that can get SMS messages during a period to avoid exceeding the budget.
Don’t send NPS surveys too often to the same customer by combining a limited number of contacts in flows and quarantining those included this month for 90 days.
Run a sales campaign where only the first 50 who buy a product get to enter.
We love all things customer and product data, and would love to chat about your brand’s individual challenges, and how our solutions can help.
