The next chapter
members in three years2 million
Akademibokhandeln had used the same CRM interface for years, but it wasn’t user friendly. Every change came at a cost and long waiting times. They wanted anyone with access to be able to go in and make a change to a contact, send an email or set up an automation.
With a recognized and growing customer club, a platform that was as forward thinking and adaptable as they are, was needed. They also wanted the ability to communicate more with their customers at the same time and with the same resources as their current set-up.
For example by emails and SMS, marketing automations, and AI solutions. Akademibokhandeln wanted a system that was constantly improving and needed quick support from a company that wants the customer to work efficiently, without having to wait days or weeks for answers and updates.
Read more: Everything you need to know about predictive marketing
The Voyado platform’s interface is fantastic and easily used by anyone in the organization!
Voyado’s user-friendly interface makes it possible for anyone in the organization to go in and use it. Improvements and updates can be made easily, either in-house or quickly by the Voyado team, without having to hire a consultant which takes time and can get very expensive.
Future proof solution
Voyado’s forward-thinking matches Akademibokhandeln’s, with new ideas constantly being researched and implemented. Whether it’s AI solutions or new little tweaks and features, Voyado is always one step ahead. In addition, Voyado’s easy-to-use marketing automation tool has also been set-up to continuously manage personalized customer journeys without the marketing team having to lift a finger.
Support and Customer Success
Whether it’s a simple question or installation of a new feature, with Voyado you never have to wait long for the support you need. The customer success team are always on hand to guide you to achieve optimal results every step of the way.
Akademibokhandeln’s Voyado journey has only just begun, but already there have been immense improvements on the efficiency of their CRM workflow. The Voyado platform is much more user friendly than what they were used to, which enables world-class analysis and personalized communication with the same resources in the team. Akademibokhandeln have found a partner that can match their ambitious expansion goals and are excited to see what the future with Voyado will mean for their business.
now use Voyado to:
- Work cross-functionally with the entire company.
- Produce more marketing communication without more resources.
- Get support right away with questions or updates.
See more stories
Read as many customer success stories that you want – they’re all different.
Taking a leap into the future
Home decor and kitchenware giant Cervera shares their CRM journey, from unorganized data and slow processes to increased sales and email engagement. Hear Marketing Director Erika Dalle and Head of Development Andrew Golrang tell us about their incredible results!Read case
Improving the customer experience with Voyado CXP
Before Voyado, Happy Angler struggled a bit when it came to communicating efficiently in a personal and relevant way. They needed an efficient platform that could handle what they were aiming to give their customers.Read case
Scaling up customer retention
When it was time to work in a more personal way with their customers, Bubbleroom’s team knew they needed to implement a new CDXP platform. The choice landed on Voyado because of its user-friendliness, anyone in their organization could go in and learn it in a matter of hours.Read case
Expanding into new markets
Before Voyado, Soft Goat had a complex CRM system where even the simplest tasks were very time consuming. “[…]We knew we needed a new platform that could serve all our marketing needs while also being user friendly.”Read case
Increasing full price shoppers with Voyado
“Everything is easier now! We can be super flexible and come up with ideas in the morning and act on them the same day. That would’ve taken several days before.”Read case
A sustainable solution
“With the growth of Didriksons e-commerce, one thing we knew, was that we needed to communicate with our customers in a personal way. If we didn’t, we would risk losing them”…Read case
A new home
“Voyados’ user-friendliness was really appealing, as anyone in our organization could go in and use it. The structure of Voyado has been really well thought out and planned, with the user in mind. You can quickly connect marketing automation with emails and follow up and act on results”Read case
A new addition
Leading children’s retailer Polarn O. Pyret is strenghtening their customer relationships with Voyado.Read case
Boosting their customer experience
Read about how Vitaminstore saw a 50% increase in email campaign revenue in less than 2 months after implementing Voyado.Read case
New ecommerce record amidst the coronavirus crisisRead case
Speeding up the processes
Cykloteket is one of the largest retail chains in Sweden for cyclist. When it was time to choose a new CRM system to optimize their marketing, Voyado stood out after an extensive review of the major platforms out there.Read case
Enhancing their performance
How Hälsokraft grew their loyalty program while at the same time reduced member recruitment cost by 85%Read case
How NetOnNet doubled their conversion rates in one year with the help of Voyado.Read case
Kjell & Company
Watch this video to hear all about Kjell&Co’s journey with Voyado and how they adapted to the Corona virus pandemic by acting quickly. Using marketing automation helped them save both time and resources in a crucial time for any retailer.Read case
New ecommerce record amidst the coronavirus crisis
Over the years the physical stores have been the focus, while the ecommerce was growing slowly. But things would soon take a turn. With the /../Read case
The next chapter
How Akademibokhandeln – the Loyalty Program of the Year, transformed their CRM workflow with Voyado.Read case
The perfect fit
Scorett’s journey to organized data and optimized communication with Voyado.Read case