Retail Radar 2025 is live - download reports now!

Personalized experiences across all touch points

A customer data platform that unifies personal journeys across all channels: online, as well as offline.

Omnichannel
Omnichannel-1

Know who’s in front of you

Make your loyalty program a natural part of the in-store shopping experience. By helping your staff know who is in front of them, they can make better recommendations and ensure the customer remembers and value their perks and benefits.

      • Increase recruitment and customer engagement
      • Train you staff to engage customers in loyalty program

 

Omnichannel-2

Turn customer insights into engagement

By unifying customer data both online and offline you gain a shared view across channels – unlocking growth potential. Give store staff direct access to your customer loyalty data, track performance across stores, and create a truly personal customer experience.

    • Recruit new members, marked as registered in actual store​
    • Find existing members and enhance quality of first party data​
    • Gather consents​
    • View and redeem reward vouchers and promotions​
    • View history of all transactions regardless of location or channel​
Onsite 2.2

Recruit and engage onsite

Leverage your e-commerce site to convert casual visitors into loyal fans.

    • Use dynamic pop-ups and banners for membership sign-ups, consent collection, and targeted campaigns.
    • Leverage referral marketing to drive word-of-mouth and amplify brand reach.
    • Increase loyalty by showing points and personal promotions on ‘My Pages’.

Tailored exclusively for Retail

customer_analytics
Customer analytics
Collect and analyze data related to average purchase, average receipt, frequency of visits, and frequency of purchases.
Tailor_the_offering_to_the_customer
Customer journeys
Leverage stores and e-com to create unified experiences that drive engagement and increase sales.
membership_levels
In store enagement
Having customer profile data at the fingertips of your store staff unlocks hidden gems that create loyalty and retention.
Customized_rewards
Unifed rewards
Remind shoppers to make use of their perks to drive engagement and loyalty.
Omnichannel-3

Simplicity with E-com and POS Integrations

Unlock the power of omnichannel experiences by connecting your existing Point of Sales (POS) and integrating the data. Or take a shortcut and leverage our POS accelerator as the fastest route to empower your store staff to drive customer loyalty.

What omnichannel engagement can do for brands

70%
conversion rate for new members
Jack & Jones
24.6%
increase in average purchase
Samsøe/Samsøe
300%
increase in customer engagement Power
A/S

Curious about omnichannel engagement?

Leverage your customer engagement through omnichannel

Inspiring guides