Founded in 2008, Skruvat is the largest e-commerce site for car parts in the Nordics, Bythjul and Däckskiftarna are their sister companies that solely focus on car wheel parts and the service of changing tires.
Skruvat has been using Voyado Elevate as a product discovery engine for highly relevant, intent-based search results and product recommendations for a while, now they have chosen to complement their tech stack with Voyado Engage.
By combining Voyado Engage and Voyado Elevate, they will get a complete customer experience solution for hyper-relevance over all channels throughout the entire lifecycle.
“Customer Experience is an extremely important part of our strategy, and our goal is to always give the best shopping experience where our products, service, and competence meet the requirements that our customers have.
Both Voyado Engage and Voyado Elevate will help us sharpen our customer relations in terms of loyalty, communication, and personalized shopping experiences so that we can increase the conversion rate and retention rate as well as the average order value” says Cecilia Horvath, Chief Marketing Officer at Skruvat.
Oskar Ross Skärvad, Sales Manager at Voyado, adds:
“We’re very happy to welcome Skruvat. They’re such a great brand with an incredibly interesting journey behind them and an even more interesting journey ahead of them.
We are delighted to be a part of Skruvat´s further expansion where they are focusing on giving their customers top experiences, and I can’t wait to follow their journey as they now will use the entire Voyado CXP suite”.