The gift and homeware chain Dille & Kamille, as well as the two fashion brands Tess V and N BRANDS, are working hard to optimize their customer experience across all channels. To achieve this, they decided to invest in Voyado’s two products, Engage and Elevate.
“Our customers expect a personalized experience in every channel. With all customer data in one central place, we get better insights and segmentation options with which we can serve our customers even better. Voyado’s understanding of the retail landscape and their state-of-the-art solutions for creating personalized experiences will help us remain at the forefront of our industry”, says Yentran van Dreunen-Banh, COO of N BRANDS, the parent company of NIKKIE, among others.
Hans Geels, Director of Dille & Kamille, has a clear goal in mind with Voyado’s solutions. “We want to know who our customers are and get to know them better. That way, we can inspire them even better based on their interests,” says Geels.
Growth beyond expectations
Earlier this year, Voyado opened an office in Amsterdam West and appointed a local team to increase their market share in the Benelux. Brands such as America Today, Vitaminstore, Love Stories, The Sting, and Bristol are already using the customer experience cloud—and supporting its success.
Mathijs Ruigrok, Sales Manager Benelux at Voyado, is proud of what the company has achieved in the Benelux market in a short time. “Voyado’s expansion to the Netherlands is going well beyond expectations. We sit at the table with 30 partners, “the friends of Voyado”, with whom we exchange ideas and support ambitions. The acquisition of new brands and new colleagues is a great confirmation of the added value we can provide in the Benelux,” says Ruigrok.