New AI integration to turn customer data into relevant conversations

Today, Voyado and Kindly are introducing a new seamless integration that enables retailers to use AI and machine learning for personalized and relevant customer conversations. This enhances the customer experience, increases efficiency and satisfaction, and ultimately drives business growth.

The solution leverages customer data, purchase history, and preferences to predict intent and deliver relevant responses and recommendations—without requiring extensive technical knowledge to set up. The collaboration represents a significant step toward a future where AI-driven interactions enhance every aspect of the shopping journey.

“We are thrilled to announce the integration of Kindly and Voyado, bringing together the best customer interaction and personal 1:1 communication. Our combined strength ensures a seamless customer experience, optimizing engagement and retention. As we move forward, this strategic alliance signifies our commitment to innovation, ensuring that our clients stay ahead in today’s fast-paced digital landscape,” says Jesper Larsen, Partner Director at Voyado.

Key benefits include:

• Increased customer engagement and average order value: Customers will experience a more tailored shopping experience as the integrated solution learns from their behaviors and preferences, making it easy for retailers to forge personalized connections and provide relevant and timely responses and recommendations —significantly boosting customer engagement.
• Improved lead generation and nurturing: The integration enables efficient lead generation and nurturing strategies that drive tangible results.
• Streamlined customer support: Enhance customer support capabilities easily as the integration ensures efficient and effective customer service around the clock, fostering greater satisfaction and loyalty.

“We are proud to partner with Voyado to provide unrivaled value to our retailers. We are reshaping the customer experience landscape together,” said Jan Vindenes, Kindly’s Senior Partner Manager. “The collaboration with Voyado enables retailers to deliver a personalized and efficient customer experience across multiple channels—taking customer interactions to the next level.”