Drawing on leadership experience across Sephora, Ted Baker, and French Connection, Jennifer Roebuck Stephens offers a practical perspective on the realities of AI-native retail. In this Love Generation 2026 session, she explores where AI is already reshaping retail, what continues to hold businesses back, and why the gap between experimentation and transformation is growing quickly.
In this sharp and practical session from Love Generation 2026, Jennifer Roebuck Stephens explores what AI-native retail actually looks like beyond the hype. Drawing on experience across brands including Sephora, Ted Baker, and French Connection, she unpacks where AI is already creating value, why many retailers are still struggling to move beyond experimentation, and what separates AI-native businesses from everyone else.
Jennifer brings a rare combination of commercial retail leadership and hands-on AI expertise, making this session feel grounded in operational reality rather than future-gazing. The conversation spans everything from fulfilment and forecasting to customer service, retention, search visibility, and brand discovery, revealing how AI is beginning to reshape every layer of the retail ecosystem.
The session also explores the widening gap between companies using AI to improve existing workflows and those rebuilding around AI from the ground up. Through practical examples and real-world case studies, Jennifer offers a clearer picture of where retail is heading, and what businesses need to rethink to stay relevant within it.
In this session, you’ll hear:
See how retailers like yours use AI-powered customer engagement, product discovery, and loyalty to grow revenue — tailored to your business, not a generic walkthrough.
