Customer journeys are being rewritten in real time as AI changes how people search, discover, decide, and shop. In this inspiring keynote from Love Generation 2026, Felix Kruth shares a powerful perspective on what happens when AI becomes part of the retail experience, and why the brands that stay closest to their customers will be the ones that thrive.
Retail is entering one of the biggest shifts since the rise of e-commerce. AI is rapidly becoming part of how people search, discover, compare, decide, and shop, creating entirely new expectations around relevance, convenience, and personalization. In this keynote, Felix Kruth explores what that means for retailers, brands, and the future of customer relationships.
As Chief Product Officer at Voyado, Felix shares a sharp and practical perspective on how AI is reshaping retail experiences. The session explores how quickly consumer behavior is evolving as customers increasingly rely on AI-powered experiences to discover products, navigate decisions, and interact with brands.
For retailers, this creates enormous opportunities, but also growing pressure to maintain visibility into customer intent, preferences, and context. The brands best positioned for the future will be those that combine powerful technology with a deep understanding of people, creating experiences that feel genuinely relevant, timely, and connected to individual needs.
In this session, you’ll hear:
This is an essential session for retailers, e-commerce leaders, marketers, CRM teams, and anyone trying to understand how AI will shape the future of customer experience.
See how retailers like yours use AI-powered customer engagement, product discovery, and loyalty to grow revenue — tailored to your business, not a generic walkthrough.
