We were blown away by all the features Voyado could offer in one platform: customer data, consents, purchase history, offers and rewards, e-mail marketing, SMS, automations, registration forms, and business intelligence.
Customer Loyalty Management
Customer loyalty management in retail and e-commerce
Why does managing and measuring customer loyalty matter? Well, simply because it can:
- Increase customer retention
- Improve customer experience
- Boost customer engagement
- Grow your business
How to work with customer loyalty management
Loyalty management means the strategies, tools, and different tactics your business needs to acquire, retain and engage your customers! And with a customer loyalty platform, you can easily find new customers, set up strategies to maintain high engagement, and create campaigns to boost loyalty. But – always make sure that the strategy you choose fits your business and focuses on what your customers want.
Some loyalty features in Voyado:
- Reward calculation & allocation
- Membership levels
- Segmentation & classification
How to acquire new members to your loyalty program
There are many ways to attract new members to your program. If you have physical stores, the staff plays a major role in recruiting new members. Set up competitions between stores, and make sure your staff members memorize the program’s benefits. If you’re an online player, you can work with website pop-ups that explain the benefits and allow easy sign-up!
Find new customers on social media
With Facebook Custom Audiences, you can target your communication on Instagram and Facebook. You can also create “lookalike audiences” and reach out to people that most likely will become your customers. This is an awesome way to target ads to people that are similar to your best customers!
What should a retail loyalty program hold?
Now, that’s a common question – without an answer that fits all! The most important thing though is to create or improve your loyalty program based on your customers’ interests and needs. Don’t assume your customers will buy more only by getting discounts – they might buy from you regardless!
Some brands have created loyalty programs where cash rewards don’t exist at all. They focus on other great benefits like:
- Free returns
- Digital receipts
- X amount of free repairs of products
- Sustainability
- Early access to new drops
- Gifts
- Community access
- Design possibilities
Empower your loyalty management with Voyado
Without partners, Voyado wouldn’t be so powerful! Integrate different platforms with Voyado – and easily manage loyalty from every angle possible.
Use NPS scores to improve the customer experience
The NPS score is a great way to measure how a customer feels about your brand. In Voyado, you can easily drag and drop a module with the NPS score into your emails. The receiver can choose a number between 1 and 10, saying how likely they are to recommend your products to friends and family.
Define and create custom rewards
Use rewards to drive long-term engagement. Your customer can earn reward points based on different criteria in Voyado:
- Based on purchase amounts calculated on receipts
- Assigned through an achievement like “write a review and get 100 reward points”
- Manually added rewards, for example, if your customer support agent wants to hand out a compensation
RFM value – learn about your most loyal customers
Find out which of your customers are the most loyal ones, based on the RFM value. You can see the value of your customer’s profile in Voyado.
The RFM value is calculated by:
- Recency – How recently the contact made a purchase
- Frequency – How frequent the contact makes purchases
- Monetary – How much money the contact has spent
Membership levels
Ranking membership is a good way to motivate customers to spend more in your store. With the right strategy – you will boost revenue and get loyal customers!
2 membership features in Voyado:
- Invoice-based member levels – The level calculation is based on spent money, for example, through all the transactions and purchase amounts stored in your customers’ profiles.
- Reward-based member levels – The level calculation is based on earned reward points, regardless of the points coming from transactions, manually or in automation. This way of calculating is way more flexible since it can be combined with points earned through different types of achievements. For example, “Walk 15K steps today and earn 150 reward points”.
Frequently asked questions
These are some of the most common questions about retail management in Voyado.
How can I manage loyalty through Voyado?
The entire platform is built and designed for you to be able to manage loyalty. You can work with detailed segmentation to create personal communication through email and sms – either manually or in marketing automation flows. Create gamification campaigns and work with membership levels in your loyalty program just to mention a few things.
Why is loyalty management important?
Because loyal customers will make you money! The oldie but goodie "80 percent of your business comes from 20 percent of your customers" is still true. So you see, that's why you need to take care of these valuable customers!
What is customer loyalty management?
Loyalty management includes the strategies, tools, and different tactics your business needs in order to acquire, retain and engage your customers. Loyalty management allows your brand to find the right customers, then take care of them in the right manner – through benefits, experiences, events, and rewards, etcetera, to build long-lasting relationships.
What is unique with Voyado compared with other loyalty management softwares, services or solutions?
In Voyado, you will get six features under the same hood – where loyalty management is just one part of it. The platform is extremely easy to use and is tailored for retail and e-com businesses. One of Voyado's largest USPs is the amount of speed you can work in. All of our customers say they can create a strategy in the morning and execute it in the afternoon.
