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The State of AI in European retail

Based on research across 300 retail leaders and 10 European markets, this report explores why the gap between AI adoption and commercial impact is widening, and what leading retailers are doing differently to operationalize AI across marketing and e-commerce.

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95% of retailers are experimenting with AI, but only 5% report scalable ROI.

AI adoption in retail is accelerating rapidly, but measurable business impact is lagging. In partnership with Retail Economics, and drawing on research across 300 retail leaders in 10 European markets, this report explores the operational, organizational, and data foundations separating experimentation from scalable ROI.

Report snapshot

  • 95% of retailers are experimenting with AI, but only 5% report clear, scalable ROI
  • Retailers with mature AI capabilities are significantly more likely to operationalize AI across marketing and e-commerce workflows
  • AI leaders use 2x more data sources to power personalization, optimization, and decision-making
  • AI-driven productivity gains could unlock €14.9 billion in value across European retail
  • 71% of retail leaders believe AI will fundamentally reshape how marketing and e-commerce teams operate over the next three years

From data readiness and organizational adoption to commercial execution, the report provides a benchmark for understanding where retail AI maturity stands today and what it will take to scale it successfully.

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