Live webinar | 22 October | 13:00 BST | 14:00 CEST
Loyalty and engagement are the bread and butter of repeat business from customers. But while it’s easy enough to track loyalty online, CRM Managers have little to no control over how that connects in-store. Customers use different email addresses for different purchases; loyalty cards get left at home, and discounts go unused.
Gina Tricot needed a solution that bridged that digital gap and helped them connect with customers in-store as well as they did through an online campaign. We’ll show you how they did just that, and the results they achieved, from a single Voyado tool.
We’ll also give you an overview of the tool itself and how it can enable new avenues for nurture and engagement with your customers, whether they’re browsing online or passing by your store on the street.
Inside the session
- The relatable challenges a renowned Swedish retail brand had in connecting their digital and physical loyalty schemes
- The single switch they made that unlocked higher AOV, loyalty engagement, and purchase frequency
- What Digital Wallet is: A clear overview of its functionality, how it connects your CRM data to your customers’ trusted payment systems.