In-store

Turn in-store interactions into loyalty moments

In-store purchases are often where customer relationships stop. When customers aren’t recognized, loyalty breaks at the checkout. Voyado connects customer insight to the store visit, helping retailers recognize customers, support staff with context, and act on real-time insight.

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Identify, support, and reward customers in-store

Identification

Recognize customers in-store and connect purchases to their customer profile.

Consents & data quality

Capture consents and keep customer data accurate across channels.

Rewards & benefits

View, remind, and redeem rewards and offers during the store visit.

Right offer, right moment

Present relevant offers based on loyalty status and purchase history.

Turn store visits into loyalty moments

Voyado helps retailers bring loyalty into the store visit. By giving staff access to customer insight in the moment a customer identifies themselves, store visits become identifiable and connected to long-term loyalty.

Turn anonymous shoppers into known customers
Empower staff with context. Give teams insight without adding complexity.
Ensure new members are instantly available across channels.

“Almost 50% of our customers in store now identify themselves as part of our loyalty program, we’ve made it easy for them to present the QR code from their emails or through the POS system, which has been a huge uplift for us in identification rate.”

– Michael Ewald Hansen, Chief Digital Officer at LAKRIDS BY BÜLOW

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The experience customers come back for again and again

When customer insight is available in-store, visits feel easier and more relevant. Customers are recognized, rewarded, and reminded of their benefits at the right time.