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CUSTOMER EXPERIENCE CLOUD FOR RETAIL

Enhance customer experiences and increase revenue across channels

Unify marketing, loyalty, and product discovery tools to deliver personalized, connected customer experiences that drive loyalty and boost revenue, both online and in-store.

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Trusted by 400+ retail brands

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Turn first-party data into customer loyalty

With AI-powered tools for smarter cross-channel marketing, you’ll drive revenue growth while increasing both engagement and retention.

  • Customer data management
  • Email & SMS marketing
  • Omnichannel engagement
  • Loyalty management
  • Retail marketing automation
  • Onsite messaging
  • Insights & reports
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Automatically match shoppers with the right products

Enhance your e-commerce with product intelligence that secures growth and generates new revenue.

  • Intelligent e-commerce search
  • Strategic & editorial merchandising
  • Product recommendations
  • Dynamic category listings
  • Curated journeys
  • Retail media
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Customer Case
How LAKRIDS BY BÜLOW improved customer engagement across online and offline channels
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LAKRIDS BY BÜLOW, a premium liquorice brand from Denmark, faced the challenge of connecting customer data from both their online and physical stores. By implementing Voyado, they seamlessly integrated their digital and in-store experiences, improving customer identification and engagement. With almost 50% of in-store customers now part of their loyalty program, LAKRIDS BY BÜLOW has successfully enhanced their multi-channel approach, offering more personalized experiences for their growing customer base.
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NELLY
Customer Case
How NELLY transformed their way of delivering great customer experiences
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NELLY partnered with Voyado and Omniarch to expand their use of the Voyado suite, implementing Voyado Engage to complement Elevate. This move allowed NELLY to consolidate their CRM within the new tech stack, replacing outdated systems with a single, integrated solution.
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Customer Case
Björn Borg enhanced engagement with Ratings and Reviews
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Björn Borg aims to be the #1 sports fashion brand for people who want to feel active and attractive.
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Apohem
Customer Case
How Apohem turned engagement into loyalty
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Apohem is redefining the online pharmacy experience—and growing fast. In 2023, they boosted revenue by nearly 50% to 633 million SEK, driven by their commitment to making health and skincare accessible to all. With 20,000+ carefully selected products and expert guidance from pharmacists and skincare specialists, Apohem ensures that self-care is easy, affordable, and personalized.
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The results you can expect

109%
increase in full price shoppers By Malene Birger
22%
membership base increase Love Stories
57%
conversion increase Didriksons
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”Voyado is the engine behind all the different phases and communication within the customer journey.”

Claudia Moron, Head of eCommerce at Love Stories

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Ready to know more?

Growing your revenue with the Voyado customer experience cloud is easy.

  • Understand your customers by tracking behaviors
  • Offer product recommendations based on customer data
  • Automate emails, SMS, social connect, push notifications and more