Every review your customers write is a signal about the product, their experience, what they’re likely to do next. With Ratings & Reviews built natively into Voyado, those signals flow directly into customer profiles, marketing automation flows, and your product pages.
Shoppers on a product page are seconds away from bouncing or buying.
Visible, credible, and easy to read reviews are what tips the balance. Voyado displays reviews with everything that builds trust: verified buyer badges, star ratings, highlighted top reviews, and AI-generated summaries that distill dozens of reviews into a clear signal.
Reviews from confirmed purchasers carry weight. Verified reviews reduce skepticism and increase conversion more than anonymous ones.
Shoppers don’t always have time to read twenty reviews. An AI-generated summary gives them the gist in one sentence so they make faster, more confident decisions.
Reviews are automatically translated for display, so your review volume compounds across markets rather than staying locked in one language.
Review volume is a compounding asset. More reviews make your product pages more credible, your search rankings stronger, and your AI summaries more accurate. But collecting reviews through a separate tool means separate flows, separate triggers, and lower response rates.
With Voyado, review requests are part of your existing marketing automation. They go out at the right moment (after delivery, after a loyalty milestone, as part of a post-purchase journey) triggered automatically, from the same system managing the rest of your customer communication.
Ask for reviews at the moment customers are most likely to respond: right after a positive buying experience.
Requests include product details pulled directly from the purchase record, so the ask feels relevant rather than generic.
Capture reviews where shoppers already are, with no redirect or separate platform involved.
Every retailer needs confidence that the reviews on their site are appropriate, accurate, and brand-safe. But manual moderation at scale is slow and expensive. Voyado’s moderation uses AI to handle the volume by auto-approving clearly legitimate reviews and flagging edge cases for your team to review. The result: faster publishing, less manual time, and more reviews live on your site.
The majority of reviews are approved automatically. Your team only sees the ones that need a human call.
Full visibility into review status, flagged content, and publishing history in one place.
Respond to reviews directly inside Voyado, so every piece of customer feedback gets a follow-up.
Review analytics shouldn’t sit in a separate dashboard you check occasionally. Inside Voyado, you can see rating distribution, review volume by product, and sentiment trends alongside your customer and campaign data. That means you can connect a spike in negative reviews to a specific product launch, identify which catalog segments are underpowered on social proof, and brief your merchandising team with actual data rather than gut feel.
See which products are well-covered and which have gaps that could be costing you conversions.
Identify your top-rated and lowest-rated products, and make decisions about content, promotions, and assortment accordingly.
When your product pages and your customer data share a system, the dots connect.
– Frank Jonassen, IT Manager at Megaflis
Review data in Voyado isn’t just content for a product page, it’s a data point in a customer profile. That means you can filter your customer base by review behavior, use review events to trigger automation flows, and connect reviews directly to the loyalty and gamification mechanics you already have running.
See how retailers like yours use AI-powered customer engagement, product discovery, and loyalty to grow revenue — tailored to your business, not a generic walkthrough.
The Voyado Customer engagement platform brings together native omnichannel loyalty and agentic AI to power personalized one-to-one communication that grows customer lifetime value.
