202 million purchases. 5 consumer trends. Get all insights in Retail Radar 2023 .

9 Ways to Improve Your Furniture e-commerce Site

Consumer buying habits move more and more online and Furniture e-commerce is not an exception. To get people to choose to buy their furniture in an online store instead of in a physical store, you need to have a well functional e-commerce store.

furniture-ecommerce

Customer service

Make sure your customer service can handle all the questions that your customers may have. Buying furniture is a big decision and often means many questions. It’s a good idea to have a live chat function on your site.

customer service

Furniture assembly

Offer your customer delivery directly to their door and help them assemble the furniture, a service that many people are more than happy to pay extra for.

User-generated content

Online shoppers research before making a purchase, by gathering information about the product they want to buy. Reading users experiences, products reviews and ratings is a part of the purchase decision. It’s a good idea to use photos shared by customers.

Offer easy and smooth deliveries/returns

It is important to have an easy way to deliver/return packages. If it is not simple enough, it will probably not result in a purchase in the first place.

furniture delivery

Automated merchandising

It’s almost impossible to track everything and control your merchandising in real-time. Your merchandising needs to be highly automated. Voyado Elevate helps you respond quickly to emerging trends and seasonal assortment changes. The more relevant your products are, the more you can increase your sales. Show the right products, at the right places, at the right times.

Product description

Make sure you have good product descriptions on your products. Measurements, colors, materials and other important information about the furniture.

Omnichannel

Ensure your customers get an equally good experience regardless of which channel they choose to visit, by using omnichannel marketing. Omnichannel marketing means using all relevant channels for coherent marketing of your e-commerce store.

Virtual Try-on

Let your customers visualize what your products would look like when placed in their homes. Present your products in a customised and personalised way. 3D visualisation tool allows your Furniture e-commerce site to allow your customers virtually try your products in their locations.

furniture 3d

Offer different payment methods

The more payment options you offer, the more likely you are to appeal to a wider audience. The easier you make it for people to pay you, the more likely it is that you will have more money coming in.

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