Customer Case

Expanding into new markets

member base increase

50%

increase in email open rate

70%

The need for personalized communication

Before Voyado, Soft Goat had a complex CRM system where even the simplest tasks were very time consuming. “Creating email designs and templates could take weeks, months even! We had to copy paste content into our emails, and it still didn’t look good. We knew we needed a new platform that could serve all our marketing needs while also being user friendly.”

Erik Magnuson, founder of Soft Goat was recommended to check out Voyado and took a meeting. “We immediately saw a lot of opportunities and potential with it” says Amanda.

Today, Voyado is essential for our work with order confirmations, returns and newsletters in general. Our newsletters are a crucial source of revenue stream, they convert really well!

Amanda Grahn, Marketing Manager at Soft Goat

The implementation was smooth and quick due to tight working teams on both sides and support from Voyado’s integration partner Centra.

“Centra is a huge part of our day to day business as our ecom is on their CMS and they handle all of our orders. They’re great at connecting with their partners which made the transition to Voyado even smoother.

“Today, Voyado is essential for our work with order confirmations, returns and newsletters in general. Our newsletters are a crucial source of revenue stream, they convert really well! We’re not discount focused at all so it’s important to build a relationship with our customers so they remain as customers for as long as possible.”

Working with marketing automation in Voyado has helped Soft Goat work more efficiently by automating reactivation of churning customers, welcoming new ones and reminding customers of their abandoned carts. “We also send care and repair emails 30 days after a purchase and a year on, as we want our items to last long and this has been really appreciated by customers.”

Voyado is so easy to use! The UX is really intuitive. It’s great when user friendly platforms actually look good
and inviting to use as well.

Amanda Grahn, Marketing Manager at Soft Goat

Soft Goat is now expanding into markets outside the Nordics and have tested their way to find out which countries to focus on first. “We saw the results spike in Germany and wanted to increase our efforts there. By using Voyado and Facebook’s Lookalike audience feature we could find new customers using data from our current ones. Germany is a huge market and we saw gained traction on our ads there. We started increasing the budget for Germany and saw great results. Last year on Black Friday we launched a German site, held a few events and started collaborating with local influencers.”

Overall, Amanda says they couldn’t be happier with the switch to Voyado and look forward to using more of its capabilities in the near future. “Voyado is so easy to use! The UX is really intuitive. It’s great when user friendly platforms actually look good and inviting to use as well. We’re constantly coming up with new things we can and want to do. Since we’ve started with Voyado we have seen an 50% increase in our member base and our opening rate has gone up from 12–15% to 24%, which we’re really happy about and look forward to what’s ahead” Amanda says.

Share

Why book a demo of Voyado?

Because you owe it to yourself and your brand! Find out for yourself what it is about Voyado that makes so many retailers chose this particular customer loyalty platform.

It’s not just because Voyado is built specifically for retailers or because it’s so easy to use – it’s more than that. And that’s why you need to book this demo.

Fill out the form on your right, and we’ll reach out to set up a time.

Book a free demo